Refund policy
Thank you for your order with Juuniek! Because we make unique, personalised products, we apply a specific returns policy.
Personalised products
Almost all Juuniek products are made to measure based on your personal photos and wishes. By law, the right of withdrawal does not apply to products that are made to the consumer’s specifications or that are clearly personalised.
This means that personalised portraits, wooden gift cards with a personal engraving and other personalised (seasonal) items cannot be returned or exchanged once production has started.
Digital products — such as digital line drawings, digital files and digital gift cards — likewise cannot be returned or refunded once delivery (by email) has started. By law, the right of withdrawal does not apply to these either.
What if something is wrong? Of course we want you to be 100% satisfied. We take great care in packing your portrait; we use sturdy, protective materials so that your order reaches you safe and sound. Fortunately, this means that almost nothing ever goes wrong.
Should something nevertheless go wrong during transport, there is no need to worry. We always ship your order insured via PostNL.
Damaged on arrival? Has your parcel or product arrived damaged after all? Then please contact us by email within 48 hours of receipt. Send us a clear photo of both the damaged packaging (outside with the shipping label visible) and the damaged product. This allows us to activate the insurance with PostNL straight away and arrange a suitable solution free of charge.
Important condition: Keep the damaged product and the original packaging safe until the claim has been fully processed by PostNL. Without these materials, the insurer unfortunately cannot process the claim.
Has another mistake been made that does not match your order? Then of course you have up to 14 days to report this to us.
Non-personalised products
If you have ordered a product that is not personalised, you have the right to return it within 14 days without giving any reason. In that case, the cost of the return shipment is at your own expense.